Privacy Policy

Last Updated:

1. Introduction

Mitr Sewa Micro Services Foundation (“we”, “us”, or “our”) is committed to safeguarding the privacy of its customers and website visitors. This Privacy Policy explains how personal information is collected, used, and protected.

2. Information We Collect

To deliver responsible microfinance services, we may collect:

  • Personal Information: Name, Aadhaar, PAN, address, and contact details.
  • Financial Information: Income details, bank statements, and credit records.
  • Technical Information: IP address, device data, cookies, and usage analytics.

3. How We Use Your Information

  • Evaluate loan eligibility and creditworthiness.
  • Process loan approvals and timely disbursals.
  • Meet RBI and statutory compliance requirements.
  • Enhance service quality and digital infrastructure.

4. Data Sharing & Disclosure

We do not sell personal information. Data may be shared with:

  • Credit bureaus for credit assessment.
  • Regulatory or legal authorities as mandated.
  • Authorized partners assisting with KYC and verification.

5. Data Security

Information is protected using SSL encryption and secure access-controlled infrastructure.

We follow strong governance practices to protect the data of women borrowers, rural customers, and MSMEs.

6. Contact & Grievance Redressal

For privacy-related queries or complaints, please contact:

Mitr Sewa Micro Services Foundation

Email: info@mitrsewa.com

Phone: 0522 3128640